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Agents vs. Chatbots: Why 'Doing' is Better than 'Chatting'
Dec 18, 2025

Agents vs. Chatbots: Why 'Doing' is Better than 'Chatting'

o11 Team Engineering

We are witnessing a fundamental shift in the AI landscape: the transition from “Chatbots” to “Agents.”

For the past two years, the world has been fascinated by Chatbots (LLMs). They are brilliant conversationalists. They can write poems, explain quantum physics, and debug code. But they are passive. They live in a box, and their only output is text.

Agents are different. Agents can use tools.

The Functional Distinction

CapabilityChatbot (e.g., ChatGPT)Agent (e.g., o11)
InputText PromptText Prompt + Environment State
ActionGenerates TextExecutes Commands
Output“Here is a recipe.”“I have ordered the groceries.”
WorkflowUser copies/pastes resultSystem updates the file

Why o11 is an Agent

o11 is built on an agentic architecture. When you ask it to “Make this slide blue,” it doesn’t just tell you how to change the background color. It:

  1. Observes: Inspects the current PowerPoint selection.
  2. Plans: determining the correct API call to modify the fill property.
  3. Acts: Executes the code to change the color.
  4. Verifies: Checks that the change occurred.
Agent Interaction concept
Experience the power of an AI that acts on your behalf.

The Agentic Future of Work

In an enterprise setting, you don’t need a conversation partner; you need a force multiplier. You need an entity that can take a high-level goal (“Build a model”) and execute the thousands of low-level steps required to achieve it.

Stop chatting. Start doing.